If you have questions about our products, orders, payments, shipping, returns, refunds or any other matter relating to our services, please contact our customer support team using the information below.
Company Details
Company Name: Paper & Objects
CVR Number: 33733283
Responsible Person: Julie Sommer Hansen
Registered Address
Paper & Objects
Ny Havnegade 79
8700 Horsens
Denmark
Customer Support
Email: hello@paperandobjects.com
Telephone: 53537541
When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us identify your purchase and respond more efficiently.
Order and Delivery Inquiries
For questions concerning order status, delivery, shipment tracking or an undelivered parcel, please provide:
- Your full name;
- Order number;
- Delivery address;
- Email address used for the order; and
- A brief description of your inquiry.
Returns and Refunds
Before returning a product, please contact us at hello@paperandobjects.com to request return instructions.
Returns sent without prior contact may take longer to process or may not be accepted where prior authorization is reasonably required.
Approved returns should be sent only to the address provided in our return instructions.
Unless we confirm otherwise, our registered contact address is:
Paper & Objects
Ny Havnegade 79
8700 Horsens
Denmark
Please review our Return and Refund Policy before sending any product back.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Your message should include:
- Your order number;
- A description of the problem;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
Privacy Requests
To exercise a privacy or data protection right, including a request to access, correct or delete personal information, please contact:
Email: hello@paperandobjects.com
Please clearly state the nature of your request and provide sufficient information for us to identify the relevant account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please email hello@paperandobjects.com and include:
- Your full name;
- Order number, where applicable;
- A clear description of the issue;
- The resolution you are requesting; and
- Any relevant photographs, documents or supporting information.
Submitting a complaint does not affect any statutory consumer rights available under applicable Danish, German, European Union or European Economic Area law.
Official Contact Information
Paper & Objects
CVR Number: 33733283
Responsible Person: Julie Sommer Hansen
Address: Ny Havnegade 79, 8700 Horsens, Denmark
Email: hello@paperandobjects.com
Telephone: 53537541