Effective Date: August 8, 2026
This Shipping and Delivery Policy applies to orders placed through the online store operated by Paper & Objects.
Please review the following information regarding order processing, shipping, delivery, tracking and related matters before placing an order.
1. Company Information
Company Name: Paper & Objects
CVR Number: 33733283
Business Type: Sole Proprietorship
Responsible Person: Julie Sommer Hansen
Registered Address: Ny Havnegade 79, 8700 Horsens, Denmark
Email: hello@paperandobjects.com
Telephone: 53537541
2. Shipping Area
We currently provide delivery services to eligible destinations within Europe, including Germany.
Delivery availability may depend on:
- Destination country or region;
- Carrier coverage;
- Product type;
- Package size or weight;
- Local delivery restrictions; and
- Other logistical limitations.
The availability of delivery to your address will be confirmed during checkout.
If we are unable to deliver to the address provided, we may contact you for an alternative address or cancel the affected order.
If payment has already been collected for an order that we cannot fulfil, the relevant amount will be refunded in accordance with our refund policy.
3. Order Processing Time
Orders are normally processed within 1–2 business days after the order has been successfully submitted and confirmed.
Business days are generally Monday through Friday, excluding public holidays.
Orders submitted on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer in certain circumstances, including:
- Incomplete or incorrect delivery information;
- Payment verification;
- Fraud-prevention checks;
- Temporary stock shortages;
- High order volumes; or
- Other circumstances requiring additional verification.
If additional information is required, we may contact you using the contact details provided with your order.
4. Estimated Delivery Time
For standard deliveries within eligible European destinations, the estimated transportation time is:
5–7 business days after dispatch.
This delivery estimate does not include the 1–2 business day order-processing period.
For example, the total period from placing an order to receiving it may therefore be longer than 5–7 business days.
Delivery times are estimates rather than guaranteed delivery dates unless a guaranteed delivery service is expressly stated.
Delivery may take longer for:
- Remote locations;
- Islands;
- Areas with limited carrier coverage;
- Public holidays;
- Severe weather;
- Carrier disruptions;
- Customs or regulatory inspections where applicable; or
- Other circumstances outside our reasonable control.
5. Shipping Charges
Any applicable shipping charge will be clearly displayed during checkout before you submit your order.
Where free shipping is available, this will be indicated on the relevant product page, promotional information or checkout page.
Shipping costs may vary depending on:
- Delivery destination;
- Product size or weight;
- Delivery method;
- Carrier;
- Special delivery requirements; and
- Other applicable logistical factors.
We will not add undisclosed mandatory shipping charges after the order has been submitted where prior disclosure is required by law.
6. Order Confirmation
After placing an order, you will normally receive an order confirmation using the email address provided during checkout.
The order confirmation means that we have received your order.
It does not necessarily mean that the parcel has already been dispatched.
Please review the information in your order confirmation and contact us promptly if you notice an error in your delivery details.
7. Dispatch Confirmation
Once your order has been prepared and handed over to the shipping carrier, you may receive a dispatch confirmation.
Where available, the dispatch notification may include:
- Shipping carrier;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other relevant delivery information.
Please check your spam or junk email folder if you do not receive an expected shipping notification.
8. Shipment Tracking
Where tracking is available for your shipment, tracking information will normally be sent to the email address provided when the order was placed.
Tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.
In some cases, a shipment may receive a different local tracking number after being transferred to a local delivery carrier.
If you need assistance with shipment tracking, please contact:
Email: hello@paperandobjects.com
Telephone: 53537541
The reference policy you provided follows the same approach and states that tracking details are supplied where tracking is available.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully verify:
- Recipient name;
- Street address;
- House or apartment number;
- Postal code;
- City;
- Country; and
- Telephone or other delivery information where required.
If you discover an error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Additional shipping or redelivery costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where legally permitted.
10. Failed Delivery
A delivery may fail if:
- The address is incorrect or incomplete;
- The recipient cannot be reached;
- The customer does not collect the parcel;
- Access to the delivery location is unavailable; or
- The carrier is unable to complete delivery for another reasonable reason.
Where possible, the carrier may attempt redelivery or make the parcel available at a collection point.
If a parcel is returned to us because of a delivery failure attributable to incorrect information supplied by the customer, reasonable reshipping costs may apply where permitted by law.
11. Delayed Deliveries
Delivery dates and periods are estimates unless expressly stated otherwise.
A shipment may be delayed by circumstances such as:
- Carrier disruption;
- Extreme weather;
- Public holidays;
- Transportation problems;
- Strikes;
- Regulatory restrictions;
- Customs procedures where applicable;
- Natural disasters; or
- Other events outside our reasonable control.
If your order has not arrived within the expected period, please check the tracking information first.
If further assistance is required, contact us at hello@paperandobjects.com.
We will review the available delivery information and, where appropriate, contact the carrier.
Your mandatory consumer rights are not affected by an estimated delivery date.
12. Lost or Undelivered Parcels
A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.
Before contacting us, please:
- Check the tracking information;
- Confirm that the delivery address is correct;
- Check with household members;
- Check your building reception or mailroom;
- Check any designated safe delivery location; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, please contact:
Please provide your order information so that we can investigate the shipment.
If a parcel is confirmed as lost due to circumstances for which we are responsible, an appropriate remedy may include:
- Replacement shipment; or
- Refund.
The appropriate solution will depend on the circumstances, product availability and applicable consumer law.
13. Damaged Parcels
Please inspect your parcel and products as soon as reasonably possible after delivery.
If your parcel or product arrives damaged, please contact us promptly and provide, where possible:
- Order number;
- Description of the damage;
- Photographs of the outer packaging;
- Photograph of the shipping label;
- Photographs or videos of the damaged product; and
- Other information reasonably required to assess the issue.
Please retain the packaging while the matter is being reviewed.
Where a product is confirmed to have been damaged before or during delivery, we will provide an appropriate remedy in accordance with applicable consumer law and our Return and Refund Policy.
14. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us promptly.
Please provide:
- Your order number;
- Description of the issue;
- Photographs of the parcel;
- Photographs of the products received; and
- Photograph of the delivery label where available.
After reviewing the information, we may:
- Send the correct product;
- Deliver the missing item or component;
- Arrange a return; or
- Issue an appropriate refund.
15. Risk of Loss or Damage
For consumer orders, the risk of loss or damage generally transfers to you when you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If you independently appoint a carrier that was not offered by us, different rules regarding transfer of risk may apply in accordance with applicable law.
Nothing in this section limits any mandatory consumer rights.
16. Returns and 14-Day Right of Withdrawal
Returns are governed by our separate Return and Refund Policy.
Consumers in Germany and other eligible European Union or European Economic Area countries generally have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable exceptions.
For an ordinary return under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods, as explained in our Return and Refund Policy.
However, customers will not be required to bear reasonable return shipping costs where a return results from:
- A defective product;
- A product damaged before or during delivery;
- An incorrect product supplied by us;
- Missing components or accessories; or
- Another confirmed error attributable to Paper & Objects.
This is consistent with the withdrawal framework used in the reference policy.
17. Refunds Related to Shipping
Where a statutory withdrawal is validly exercised, eligible refunds will be handled according to our Return and Refund Policy.
Where required by applicable law, the refund may include the cost of the least expensive standard delivery option offered for the relevant order.
Additional costs resulting from choosing a more expensive delivery method, such as express or premium delivery, may not be refundable beyond the cost of the least expensive standard delivery option.
18. Force Majeure
We will not be responsible for delays or failures caused solely by circumstances outside our reasonable control.
These may include:
- Natural disasters;
- Extreme weather;
- War or civil unrest;
- Government restrictions;
- Strikes or labor disputes;
- Major carrier interruptions;
- Transportation network failures;
- Power outages; or
- Other significant external disruptions.
Where such an event affects an order, we will take reasonable steps to minimize the impact.
Mandatory consumer rights remain unaffected.
19. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes in:
- Shipping providers;
- Shipping areas;
- Delivery periods;
- Business operations;
- Legal requirements; or
- Logistics procedures.
The latest version will be published through our online store with an updated effective date.
Changes will not retroactively reduce mandatory rights associated with orders already completed or accepted where such rights are protected by applicable law.
20. Contact Information
For questions regarding shipping, delivery, tracking, damaged parcels or missing orders, please contact:
Paper & Objects
CVR Number: 33733283
Responsible Person: Julie Sommer Hansen
Registered Address: Ny Havnegade 79
Postal Code and City: 8700 Horsens
Country: Denmark
Email: hello@paperandobjects.com
Telephone: 53537541