Effective Date: August 8, 2026
This Privacy Policy explains how Paper & Objects (“we,” “us,” or “our”) collects, uses, stores, shares and protects personal information when you visit our online store, purchase products, create or use a customer account, contact customer service, subscribe to communications or otherwise interact with our services.
For the purposes of this Privacy Policy, our website, online store, products, customer support, checkout functions and related services are collectively referred to as the “Services.”
We respect your privacy and process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
Please read this Privacy Policy carefully before using the Services.
1. Company Information
The company responsible for operating the online store and processing personal information is:
Company Name: Paper & Objects
CVR Number: 33733283
Business Type: Sole Proprietorship
Responsible Person: Julie Sommer Hansen
Registered Address: Ny Havnegade 79, 8700 Horsens, Denmark
Email: hello@paperandobjects.com
Telephone: 53537541
Paper & Objects generally acts as the data controller for personal information processed in connection with our online store.
Our online store is operated using Shopify, which provides the technical e-commerce platform and related services used to operate the store.
2. Scope of This Privacy Policy
This Privacy Policy applies when you:
- Visit or browse our online store;
- Place or manage an order;
- Create or use a customer account;
- Make a payment;
- Request a cancellation, return, exchange or refund;
- Contact our customer service;
- Subscribe to marketing communications;
- Complete a form;
- Submit a review or other content;
- Interact with our advertisements; or
- Otherwise communicate or interact with the Services.
This Privacy Policy does not necessarily apply to independent third-party websites or services that may be linked from our online store.
3. Personal Information We Collect
The personal information we collect depends on how you interact with the Services.
Contact Information
We may collect information such as:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address; and
- Other contact information you provide.
Order and Transaction Information
We may collect:
- Products viewed or purchased;
- Products added to your shopping cart;
- Order number;
- Purchase history;
- Order value;
- Returns;
- Refunds;
- Exchanges;
- Cancellations;
- Delivery information; and
- Communications relating to an order.
Payment Information
Depending on the payment method used, payment-related information may include:
- Payment method;
- Billing information;
- Transaction amount;
- Transaction status;
- Payment confirmation; and
- Other payment-related information.
Complete payment card information may be processed directly by Shopify, banks, payment processors or other payment service providers.
We may not receive or store your complete card information.
Customer Account Information
If customer accounts are available, we may collect:
- Login information;
- Saved addresses;
- Account preferences;
- Order history;
- Communication preferences; and
- Account activity.
Customer Service Information
When you contact us, we may process:
- Your messages;
- Order details;
- Complaints;
- Return or refund requests;
- Photographs or videos you provide;
- Product issue information; and
- Other information you voluntarily provide.
Device and Technical Information
When you use the Services, certain technical information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Language settings;
- Device identifiers;
- Referring website;
- Pages viewed;
- Date and time of access; and
- Other technical or usage information.
4. How We Collect Personal Information
We may collect personal information from the following sources.
Information You Provide Directly
We collect information when you:
- Place an order;
- Create an account;
- Contact customer service;
- Request a return or refund;
- Complete a form;
- Subscribe to communications;
- Submit a review; or
- Otherwise provide information to us.
Information Collected Automatically
Certain information may be collected automatically through technologies such as:
- Cookies;
- Pixels;
- Tags;
- Log files;
- Local storage;
- Analytics technologies; and
- Similar tracking technologies.
Information From Service Providers
We may receive information from third parties that provide services such as:
- Shopify store hosting;
- Payment processing;
- Fraud prevention;
- Order fulfilment;
- Shipping;
- Delivery tracking;
- Customer service;
- Analytics;
- Advertising; and
- Marketing.
5. How We Use Personal Information
We use personal information only where we have a lawful purpose for doing so.
Providing the Services
We may use information to:
- Process and confirm orders;
- Process payments;
- Arrange fulfilment;
- Deliver products;
- Send order notifications;
- Provide delivery information;
- Manage customer accounts;
- Process returns and refunds;
- Respond to customer enquiries;
- Provide customer support; and
- Complete transactions requested by customers.
Improving the Services
We may use information to:
- Understand how customers use our store;
- Improve navigation;
- Improve website functionality;
- Analyze store performance;
- Improve products and services;
- Detect technical problems; and
- Improve the overall customer experience.
Marketing and Advertising
Where permitted by law, we may use information to:
- Send promotional emails;
- Provide information about products or offers;
- Measure advertising performance;
- Understand customer interests; and
- Display relevant advertising.
Where consent is required by law, we will only use personal information for such purposes after valid consent has been obtained.
You may unsubscribe from promotional communications at any time.
Security and Fraud Prevention
We may process information to:
- Verify transactions;
- Protect customer accounts;
- Detect suspicious activity;
- Prevent fraud;
- Prevent unauthorized access;
- Protect the Services; and
- Protect our customers and business.
Legal and Compliance Purposes
We may use or retain personal information where necessary to:
- Comply with applicable law;
- Meet tax or accounting obligations;
- Respond to lawful authority requests;
- Establish or defend legal claims;
- Resolve disputes;
- Enforce our policies; and
- Investigate suspected fraud or misuse.
6. Legal Bases for Processing
Where the GDPR or other applicable European data protection laws apply, we may rely on the following legal bases.
Performance of a Contract
We may process personal information where necessary to:
- Process your order;
- Receive payment;
- Deliver your products;
- Provide customer support;
- Process returns or refunds; or
- Perform another service requested by you.
Legal Obligation
We may process or retain information when necessary to comply with legal, tax, accounting or regulatory requirements.
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, including:
- Preventing fraud;
- Protecting our Services;
- Improving our online store;
- Managing customer relationships;
- Analyzing business performance; and
- Establishing or defending legal claims.
Where we rely on legitimate interests, we consider the rights and interests of affected individuals.
Consent
We may rely on your consent for activities such as:
- Optional marketing communications;
- Certain analytics technologies;
- Advertising cookies; and
- Personalized advertising where consent is required.
You may withdraw your consent at any time.
Withdrawal of consent does not affect processing that was lawful before the withdrawal.
7. How We Share Personal Information
We do not disclose personal information except where reasonably necessary to operate the Services, complete transactions, comply with legal obligations or pursue another legitimate purpose described in this Privacy Policy.
We may share information with the following categories of recipients.
Shopify and Technology Providers
Our online store is operated through Shopify.
Information may be processed by Shopify and other technology providers that host, maintain, secure or support the online store.
Payment Providers
Information may be shared with:
- Banks;
- Card networks;
- Payment gateways;
- Payment processors; and
- Fraud-prevention providers.
This allows transactions to be completed securely.
Fulfilment and Delivery Providers
We may provide necessary information to:
- Warehouses;
- Fulfilment providers;
- Shipping companies;
- Postal services;
- Couriers; and
- Delivery tracking providers.
Such information is used to prepare, deliver and track orders.
Customer Service Providers
Where necessary, information may be shared with providers that assist with:
- Customer enquiries;
- Complaints;
- Returns;
- Refunds; or
- Technical support.
Analytics, Advertising and Marketing Providers
Where permitted by law, information may be processed by analytics, advertising or marketing providers to:
- Understand website performance;
- Measure advertising campaigns;
- Analyze customer interactions; or
- Deliver relevant advertising.
Where consent is legally required, such processing will only occur after consent has been obtained.
Professional Advisers
We may disclose information to professional advisers such as:
- Accountants;
- Auditors;
- Insurers;
- Lawyers; or
- Other professional consultants.
Public Authorities
We may disclose personal information where required to:
- Comply with applicable law;
- Respond to a lawful request;
- Comply with a court order;
- Assist law enforcement;
- Prevent fraud;
- Protect our legal rights; or
- Protect the rights and safety of others.
8. Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure that enables us to offer products and Services to customers.
Information submitted through our store may therefore be transmitted to or processed by Shopify and its service providers where necessary to operate, maintain, secure and improve the platform.
Shopify may also independently process certain information in accordance with its own privacy policies and applicable law.
9. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies.
Cookies are small files stored on your browser or device.
They may be used to:
- Operate the website;
- Maintain your shopping cart;
- Maintain account sessions;
- Remember preferences;
- Prevent fraud;
- Understand website traffic;
- Analyze website use;
- Improve performance;
- Measure advertising; and
- Provide relevant marketing.
Essential Cookies
Essential cookies are necessary for core functions such as:
- Shopping cart operation;
- Checkout;
- Login;
- Payment processing; and
- Website security.
Analytics Cookies
Analytics cookies may help us understand how visitors use the website.
Advertising Cookies
Advertising cookies may be used to measure campaigns or provide relevant advertising.
Where required by applicable law, non-essential cookies will only be activated after you provide consent.
You may manage your preferences using our cookie consent tools or browser settings.
10. Marketing Communications
Where permitted by law, we may send you marketing communications if you have subscribed or otherwise provided valid permission.
You may unsubscribe at any time by using the unsubscribe option contained in the relevant message or by contacting:
Even after unsubscribing from marketing communications, you may continue to receive essential transactional messages such as:
- Order confirmations;
- Payment information;
- Delivery updates;
- Account security notices;
- Return or refund communications; and
- Customer service responses.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Retention periods may depend on:
- Completion of an order;
- Customer account activity;
- Returns or refunds;
- Warranty obligations;
- Accounting requirements;
- Tax requirements;
- Fraud-prevention requirements;
- Applicable limitation periods;
- Dispute resolution; and
- Legal claims.
When information is no longer required, we may delete or anonymize it in accordance with applicable law.
12. International Data Transfers
Some of our service providers, including Shopify and other technology, payment, analytics or service providers, may process personal information outside the country where you reside.
Where personal information protected by the GDPR is transferred outside the European Economic Area, appropriate safeguards will be used where required by law.
These safeguards may include:
- An adequacy decision;
- European Commission Standard Contractual Clauses;
- Approved contractual safeguards;
- Binding corporate rules; or
- Another lawful transfer mechanism.
13. Data Security
We use reasonable technical, organizational and administrative measures designed to protect personal information against:
- Unauthorized access;
- Loss;
- Misuse;
- Unlawful disclosure;
- Alteration; and
- Destruction.
However, no online service, electronic storage system or method of transmission can be guaranteed to be completely secure.
Customers should protect their account credentials and avoid sending highly sensitive information through unsecured communication channels.
14. Your Privacy Rights
If the GDPR or another applicable data protection law applies to you, you may have the following rights.
Right of Access
You may request confirmation of whether we process your personal information and request access to relevant information.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of personal information in certain circumstances.
This right may be limited where retention is necessary for legal, tax, contractual or legitimate purposes.
Right to Restrict Processing
You may request restriction of certain processing activities where permitted by law.
Right to Data Portability
You may request certain personal information in a structured, commonly used and machine-readable format.
Right to Object
You may object to certain processing based on legitimate interests.
You may object to the use of your personal information for direct marketing at any time.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Rights Relating to Automated Decision-Making
Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
Right to Lodge a Complaint
You may have the right to lodge a complaint with the competent data protection authority in your country or region.
15. How to Exercise Your Privacy Rights
To exercise an applicable privacy right, contact us at:
Email: hello@paperandobjects.com
Telephone: 53537541
Postal Address: Paper & Objects, Ny Havnegade 79, 8700 Horsens, Denmark
Please clearly describe:
- The right you wish to exercise;
- The information or account concerned; and
- Any information reasonably necessary to identify the relevant records.
To protect your privacy, we may need to verify your identity before completing a request.
We will respond within the period required by applicable law.
16. Children's Privacy
Our Services are intended for customers who are legally capable of entering into purchase agreements.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact:
Where required by law, appropriate steps will be taken to delete the information.
17. Third-Party Links
Our Services may contain links to websites or services operated by independent third parties.
Paper & Objects does not control the privacy or security practices of those third parties.
When you leave our online store or use an independent third-party service, that provider's privacy policy and terms may apply.
We recommend reviewing the relevant privacy information before providing personal information to a third party.
18. Complaints
If you have concerns about how we process personal information, please contact us first so that we can review the matter.
You may contact:
Paper & Objects
Ny Havnegade 79
8700 Horsens
Denmark
Email: hello@paperandobjects.com
Telephone: 53537541
Where applicable, you may also submit a complaint to the competent data protection authority.
Contacting us first does not affect any other rights or legal remedies available to you.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business;
- Changes to our online store;
- New services or functions;
- Changes in service providers;
- Changes in privacy practices;
- Legal or regulatory developments; or
- Security or operational requirements.
The latest version will be published through our online store together with an updated effective date.
Where legally required, we will provide additional notice of material changes.
20. Contact Us
For questions regarding this Privacy Policy, your personal information or the exercise of your privacy rights, please contact:
Paper & Objects
CVR Number: 33733283
Responsible Person: Julie Sommer Hansen
Registered Address: Ny Havnegade 79
Postal Code and City: 8700 Horsens
Country: Denmark
Email: hello@paperandobjects.com
Telephone: 53537541